FAQ

What isn’t covered by the warranty?

Purchases from unauthorized resellers

Improperly operated devices

Lost or stolen products

Purchases made over 18 months ago (unless otherwise stated)

Non-quality-related issues (after 30 days of purchase)

Free products

When does the warranty begin?

It begins from the day you place your order.

Will the phone mount fit my phone with a case?

In many cases, yes. However, heavy-duty, rugged, or military-grade cases can significantly increase the phone’s width and thickness. Please measure your phone with the case installed and compare the dimensions with the compatibility information on the product page.

How can I make sure a Lamicall product is compatible before ordering?

Please check the compatibility specifications on the product page carefully before ordering, including device size, device thickness with the case installed, handlebar diameter, clamp opening, or other applicable installation dimensions. Compatibility should be determined by actual measurements rather than the device or vehicle model alone. If you're unsure, contact us with your device/vehicle model and measurements before purchasing, and we'll be happy to help.

What if I don’t have any proof of purchase?

If you made your purchase through Lamicall Direct, we might be able to locate your order using your email address, name or shipping address.If you made your purchase through an authorized Lamicall Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.For more information, please contact us at service@lamicall.com.

Do you ship to my country?

Please check our shipping policy.

What’s your return policy?

Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please check the return policy.

Who do I contact for a B2B volume sale?

Larger part orders will require further contact with our Business Sales Department at official@lamicall.com. A B2B sales representative will contact you with more information.

Can I use more than one coupon on an order?

No. Coupons are limited to one per order.

Why have I not received an order confirmation by email?

Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.Please check all of your email folders later if you still haven’t received your confirmation, email service@lamicall.com, and we’ll be happy to confirm your order and resend the confirmation email.We apologize for the inconvenience!