WARRANTY AND RETURNS

Lamicall products are covered by a 2-year limited warranty from the date of purchase.

If a product or component fails due to a manufacturing defect or quality issue during the warranty period, Lamicall will, at its discretion, repair or replace the defective product or component free of charge.

What This Warranty Covers

This warranty covers defects in materials and workmanship under normal use and in accordance with the product's intended purpose and instructions.

What This Warranty Does Not Cover

This warranty does not cover damage or defects caused by:

  • Misuse, abuse, or improper use
  • Normal wear and tear
  • Excessive wear, fatigue, or damage caused by prolonged use
  • Unauthorized modification, alteration, or repair
  • Use for purposes other than those intended for the product
  • Failure to follow the product's instructions or installation guidelines
  • Damage caused by accidents, impacts, or other external factors
  • Exposure to extreme conditions beyond normal use

Certain components are considered wear-and-tear parts and are not covered under this warranty, including but not limited to rubber pads and other consumable components.

If a product or component has been discontinued, Lamicall will make reasonable efforts to provide a suitable replacement. If no suitable replacement is available, Lamicall may provide an alternative solution at its discretion.

Warranty Limitations

This warranty does not provide product upgrades. Warranty service is limited to the repair or replacement of defective products or components.

This limited warranty is provided by the manufacturer and does not affect any statutory rights or warranties that may apply under applicable law.

How to Submit a Warranty Claim

To request warranty service, please contact Lamicall Customer Service at service@lamicall.com and provide the following information:

  1. Order Number
    Please provide your order number or other proof of purchase.
  2. Photos or Videos
    Provide clear photos or videos showing the product and the defective or damaged area. You may submit up to three photos.
  3. Description of the Issue
    Briefly describe the problem and how it occurred.

Our customer service team will review your request and contact you with the next steps.

At Lamicall, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may contact us within 30 days of receiving your product to request a return or refund.

Return requests submitted more than 30 days after delivery will not be accepted.

Please contact us at service@lamicall.com before sending any product back. Unauthorized returns will not be accepted.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving the product.
  • The product must be returned in its original condition, unused and undamaged.
  • The product must include all original accessories, labels, and packaging.
  • Proof of purchase or order information must be provided.
  • Customers must use a trackable shipping method when returning a product.
  • Returns must be authorized by Lamicall before the product is shipped back.

Returns for Quality Issues

If your product has a performance or manufacturing defect that is not caused by misuse, accidental damage, or improper use, please contact us within 30 calendar days of delivery.

Please provide your order number along with clear photos or videos showing the issue. Our customer service team will review your request and provide the appropriate solution.

For product defects reported outside the 30-day return period, please refer to our 2-Year Limited Warranty.

Non-Returnable Situations

Returns or refunds may not be accepted in the following circumstances:

  • The product was damaged or lost due to the customer's actions.
  • The product has been used, modified, repaired, or damaged after delivery.
  • The return request is submitted more than 30 days after delivery.
  • The product is returned without prior authorization from Lamicall.
  • The product is missing original accessories, packaging, or other included items.
  • The product was damaged due to misuse, abuse, improper installation, or failure to follow the instructions.

Return Process

1. Contact Us

Please email service@lamicall.com and provide:

  • Your order number
  • A brief description of the reason for the return
  • Clear photos and/or videos of the product, if applicable

Our customer service team will review your request within 3 business days and confirm whether your return is eligible.

2. Ship the Product Back

If your return request is approved, we will provide the return address and shipping instructions.

Please do not send your product to any address without receiving return authorization from Lamicall.

We recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed. Lamicall is not responsible for return packages that are lost or damaged during transit when the return is arranged by the customer.

3. Inspection and Refund or Replacement

Once we receive your returned product, our team will inspect it within 3–5 business days.

If the return is approved, we will process your refund or replacement according to the applicable return conditions.

Return Shipping Costs

  • Returns caused by Lamicall: If the return is due to our error, such as receiving the wrong product or a confirmed product quality issue, Lamicall will cover the reasonable return shipping costs.
  • Returns caused by the customer: If the return is due to personal preference, a change of mind, ordering the wrong product, or other reasons unrelated to a product defect, the customer is responsible for the return shipping costs.
  • No restocking fee: Lamicall does not charge a restocking fee for eligible returns.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 2–3 business days.

Please note that the time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please:

  1. Check your bank or payment account again.
  2. Contact your bank or credit card company.
  3. If you still have not received your refund, contact us at service@lamicall.com .

Order Cancellation

If you need to cancel your order, please contact us at service@lamicall.com as soon as possible after placing the order.

  • If the order has not yet been shipped, we may be able to cancel it and issue a full refund.
  • Once the order has been shipped, it can no longer be canceled. You may request a return after delivery in accordance with this Return & Refund Policy.

Please note that cancellation requests cannot be guaranteed once an order has entered the fulfillment process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: service@lamicall.com
Phone / WhatsApp: +86 173-1622-2318

Company Address:
Room D, 29/F, Morrison Plaza, 9 Morrison Hill Road, Wan Chai, Hong Kong

Please note: This address is our company address and is not a return address. Please do not send returns to this address unless specifically instructed by Lamicall.