Contact Us

We're here to help. Choose the right contact route for your needs—customers, partners, and creators all welcome.

🎧

After-Sales Support

Questions about your order or product? We're here to help with returns, warranty, replacements, shipping, and more.

Order status Returns & refund Warranty Product help
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💼

B2B Partnership

Explore wholesale, distribution, retail cooperation,and business purchasing opportunities with Lamicall.

Wholesale Retail Distribution Cooperate orders
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🫵

Creator Collaboration

Partner with Lamicall for influencer, affiliate programs, gifting, content collaboration, and social media features.

Influencer Campaign Affiliate program UGC
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Send us a message

🔒 Your information is secure and will only be used to assist you.

We're here for you

Our teams are ready to help.

Average response timeWithin 24 hours
Support Emailsupport@lamicall.com
Business Emailbusiness@lamicall.com
Creator Emailinfo@lamicall.com
Business HoursMon – Fri, 9:00 AM – 6:00 PM (PT)
Your inquiry will be routed to the right team to ensure you receive the fastest, most accurate help.

Track Order

Check your order status and delivery updates.

Returns & Refunds

Start a return or check your refund status.

Warranty Policy

Learn about our warranty coverage and terms.

Shipping Info

Find shipping methods, delivery times, and fees.

FAQ

View all FAQs →
How long does it take to receive a reply? ⌄

Our team usually replies within 24 hours on business days.

Will I be notified once my order ships? ⌄

Yup! Once your package is shipped out, a tracking number will be sent via email.

How long does it take to receive my order? ⌄

2–5 days for the US, Australia, Japan

3–7 days for EU,

If local stock is unavailable or the order includes multiple products, factory shipping may take over a week.

What are my payment options? ⌄

Accepted payment methods include:

  • PayPal, Pay later with PayPal,
  • Credit/Debit Card: VISA, Mastercard, maestro, VISA Electron, JCB, American Express, Diners Club, and DISCOVER payments from customers.
How do I track my order? ⌄

Please provide your website order number and send it to service@lamicall.com. We will respond within one business day.

When will I receive my refund after canceling the order? ⌄

Once your order is canceled, we will process your refund within 48 hours. The time it takes for the funds to appear in your account depends on your bank or payment provider.